Frequently Asked Questions 

Welcome to the Casez FAQ section. Below you’ll find answers to the most common questions about our program, pricing assurance, deliveries, and more.

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Pricing & Lowest Price Assurance

Q: What is Casez’s Lowest Price Assured Guarantee?
We guarantee the lowest price on our products for our customers. If you find a lower price from an Australian competitor on the same product, we’ll match it once proof is provided.

Q: What proof is required to request a price match?
We accept invoices, quotes, or publicly available online listings that clearly show the lower price, the supplier name, and product details.

Q: Does the price match apply to all orders?
Price matching is available for bulk purchases made under a registered account. It does not apply to clearance, discontinued stock, or special promotions.

Q: How do I request a price match?
Email the proof of lower price to info@casez.com.au before or at the time of purchase. Our team will verify and confirm the adjustment.

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B2B Retailer Membership & Business Registration

Q: How do I register as a business retailer with Casez?
You can register by filling out our [B2B Partnership Application Form] or contacting us directly at info@casez.com.au. We aim to approve applications within 1–2 business days.

Q: Is there a minimum order quantity for business members?
No, we offer flexible ordering with no strict minimums, though bulk discounts apply for larger purchases.

Q: Can sole traders apply for a business account?
Yes, we welcome partnerships with sole traders, small businesses, and corporate retailers.

Q: What documents are needed to apply for a business account?
Typically, an ABN and basic business information (such as trading name and address) are required.

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Delivery and Pickup

Q: What delivery options does Casez offer?
We provide the following delivery options:

• Same-Day Delivery (Available for eligible orders placed before 12 PM in metro areas)

• Next-Day Delivery (For most metro areas)

• Standard Delivery (Australia-wide, with standard shipping times)

• Self Pickup (Available from our Kings Park NSW warehouse)

Q: How do I arrange self-pickup?
Simply select "Pickup" as your delivery option during checkout, or contact our team to schedule your collection.

Q: Are there any delivery charges?
Delivery fees depend on your location and the delivery method selected. Free shipping may apply to orders over a certain value (details available at checkout or on your invoice).

Q: Can I track my order once it’s shipped?
Yes, you will receive tracking information via email once your order has been dispatched.

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Other Business Support

Q: Do you offer custom quotes for large volume orders?
Yes. For larger volume purchases, feel free to request a tailored quote by contacting our B2B team at info@casez.com.au.

Q: Can you provide marketing materials to help us sell Casez products?
Yes, we offer access to high-quality product images, descriptions, and promotional materials to support your retail or online store.

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Still have questions?

Our team is here to assist you.
Please contact us at info@casez.com.au or call us during business hours for support.