FAQs
Frequently Asked Questions
Welcome to the Casez FAQ section. Below you’ll find answers to the most common questions about our B2B program, pricing assurance, deliveries, and more.
Pricing & Lowest Price Assurance
Q: What is Casez’s Lowest Price Assured Guarantee?
We guarantee the lowest price on our products for our B2B customers. If you find a lower price from an Australian competitor on the same product, we’ll match it once proof is provided.
Q: What proof is required to request a price match?
We accept invoices, quotes, or publicly available online listings that clearly show the lower price, the supplier name, and product details.
Q: Does the price match apply to all orders?
Price matching is available for bulk purchases made under a registered Casez B2B account. It does not apply to clearance, discontinued stock, or special promotions.
Q: How do I request a price match?
Email the proof of lower price to b2b@casez.com.au before or at the time of purchase. Our team will verify and confirm the adjustment.
B2B Retailer Membership & Business Registration
Q: How do I register as a B2B retailer with Casez?
You can register by filling out our [B2B Partnership Application Form] or contacting us directly at b2b@casez.com.au. We aim to approve applications within 1–2 business days.
Q: Is there a minimum order quantity for B2B members?
No, we offer flexible ordering with no strict minimums, though bulk discounts apply for larger purchases.
Q: Can sole traders apply for a B2B account?
Yes, we welcome partnerships with sole traders, small businesses, and corporate retailers.
Q: What documents are needed to apply for a B2B account?
Typically, an ABN and basic business information (such as trading name and address) are required.
Delivery and Pickup
Q: What delivery options does Casez offer?
We provide the following delivery options:
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Same-Day Delivery (Available for eligible orders placed before 12 PM in metro areas)
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Next-Day Delivery (For most metro areas)
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Standard Delivery (Australia-wide, with standard shipping times)
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Self Pickup (Available from our Kings Park NSW warehouse)
Q: Is self-pickup available?
Yes, you can choose to pick up your order directly from our warehouse at Unit 14/28 Garling Road, Kings Park NSW 2148. Pickup times are available Monday to Friday during business hours.
Q: How do I arrange self-pickup?
Simply select "Pickup" as your delivery option during checkout, or contact our team to schedule your collection.
Q: Are there any delivery charges?
Delivery fees depend on your location and the delivery method selected. Free shipping may apply to orders over a certain value (details available at checkout or on your invoice).
Q: Can I track my order once it’s shipped?
Yes, you will receive tracking information via email once your order has been dispatched.
Other Business Support
Q: Do you offer custom quotes for large volume orders?
Yes. For larger volume purchases, feel free to request a tailored quote by contacting our B2B team at b2b@casez.com.au.
Q: Can you provide marketing materials to help us sell Casez products?
Yes, we offer access to high-quality product images, descriptions, and promotional materials to support your retail or online store.
Still have questions?
Our dedicated B2B team is here to assist you.
Please contact us at info@casez.com.au or call us during business hours for support.